Controller Needs Attention error seen during SANtricity OS upgrade

Applies to

• SANtricity OS 11.40.2 and below
• E-Series Simplex System

Issue

• Following error seen when attempting to update SANtricity OS:

Controller Needs Attention

One of the storage array controllers needs attention. You cannot
upgrade the storage array until the problem is resolved.
Event Log Verification Error

An event log verification error has occurred
on the storage array. The storage array cannot be upgraded until the problems are corrected.

• Health check log shows the following:

{"result":"failed","type":"controllerStatusOptimal","severityLevel":"medium","resultsData":"","successful":false}

"melCheck":{"result":"failed","type":"melEventCheck","severityLevel":"medium","resultsData":"","warningMessage
s":["Too many degraded drive channel events","Too many controller offline or service mode events ","Too many page 2C events","Too
many host side channel error events","Too many critical events logged","Too many destination driver
events"],"successful":false},"integratedHealthCheck"

• Major event log does not have any recent critical events
• Recovery guru have no error entries