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An ASUP message cannot/can now be delivered from the array management host

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Applies to

  • NetApp E-Series
  • NetApp StorageGRID Appliance

Issue

  • Error message related to web-server-trace-log-B from AutoSupport:
2025-10-20 21:36:02,201 INFO [ASUPLFTWorker-1] trace [ASUPHTTPClient.java:1022] [requestId=0, deviceId=N/A] Connecting to HTTPS server: support.netapp.com:443, IP 216.240.21.18
2025-10-20 21:36:02,557 ERROR [ASUPLFTWorker-1] trace [ASUPHTTPClient.java:749] [requestId=0, deviceId=N/A] Socket read/write failed.
Caller+0 at smmonitor.asup.ASUPHTTPClient.dispatchASUPMessage(ASUPHTTPClient.java:749)
Caller+1 at smmonitor.asup.ASUPTask.dispatchLFTChunk(ASUPTask.java:1588)
Caller+2 at smmonitor.asup.ASUPTask.doTaskOperation(ASUPTask.java:1401)
Caller+3 at smmonitor.asup.ASUPTask.doTask(ASUPTask.java:1315)
Caller+4 at smmonitor.asup.ASUPTask.doTask(ASUPTask.java:44)
java.net.SocketException: Connection reset
at java.base/java.net.SocketInputStream.read(SocketInputStream.java:186)
at java.base/java.net.SocketInputStream.read(SocketInputStream.java:140)
at java.base/sun.security.ssl.SSLSocketInputRecord.read(SSLSocketInputRecord.java:478)
at java.base/sun.security.ssl.SSLSocketInputRecord.readHeader(SSLSocketInputRecord.java:472)
at java.base/sun.security.ssl.SSLSocketInputRecord.decode(SSLSocketInputRecord.java:160)
at java.base/sun.security.ssl.SSLTransport.decode(SSLTransport.java:111)
at java.base/sun.security.ssl.SSLSocketImpl.decode(SSLSocketImpl.java:1501)
at java.base/sun.security.ssl.SSLSocketImpl.readHandshakeRecord(SSLSocketImpl.java:1411)
at java.base/sun.security.ssl.SSLSocketImpl.startHandshake(SSLSocketImpl.java:451)
at java.base/sun.security.ssl.SSLSocketImpl.ensureNegotiated(SSLSocketImpl.java:916)
at java.base/sun.security.ssl.SSLSocketImpl$AppOutputStream.write(SSLSocketImpl.java:1286)
at java.base/java.io.OutputStream.write(OutputStream.java:122)
at smmonitor.asup.ASUPHTTPClient.dispatchASUPMessage(ASUPHTTPClient.java:616)
at smmonitor.asup.ASUPTask.dispatchLFTChunk(ASUPTask.java:1588)
at smmonitor.asup.ASUPTask.doTaskOperation(ASUPTask.java:1401)
at smmonitor.asup.ASUPTask.doTask(ASUPTask.java:1315)
at smmonitor.asup.ASUPTask.doTask(ASUPTask.java:44)
at smmonitor.shared.AbstractTask$1.call(AbstractTask.java:112)
at java.base/java.util.concurrent.FutureTask.run(FutureTask.java:264)
at smmonitor.shared.AbstractTask.run(AbstractTask.java:430)
at java.base/java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:515)
at java.base/java.util.concurrent.FutureTask.run(FutureTask.java:264)
at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128)
at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628)
at java.base/java.lang.Thread.run(Thread.java:829)
2025-10-20 21:36:02,559 ERROR [ASUPLFTWorker-1] trace [ASUPTask.java:1616] [requestId=0, deviceId=N/A] Dispatching ASUP Bundle is failed
Caller+0 at smmonitor.asup.ASUPTask.dispatchLFTChunk(ASUPTask.java:1616)
Caller+1 at smmonitor.asup.ASUPTask.doTaskOperation(ASUPTask.java:1401)
Caller+2 at smmonitor.asup.ASUPTask.doTask(ASUPTask.java:1315)
Caller+3 at smmonitor.asup.ASUPTask.doTask(ASUPTask.java:44)
Caller+4 at smmonitor.shared.AbstractTask$1.call(AbstractTask.java:112)
2025-10-20 21:36:03,604 INFO [ASUPLFTWorker-1] trace [ASUPTask.java:1326] [requestId=0, deviceId=N/A] ASUP task complete, task: AUTO_SUPPORT_DISPATCH, source: AUTO_SUPPORT_LFT_CHUNK, status: FAIL
2025-10-20 21:36:04,307 INFO [NotifyASUPLFTTaskStatus] trace [ASUPScheduleManager.java:3039] [requestId=0, deviceId=N/A] Sending Delivery Failed alert message...
2025-10-20 21:36:04,307 WARN [NotifyASUPLFTTaskStatus] trace [ASUPAlertService.java:21] [requestId=0, deviceId=N/A] Sending ASUP alert message: An ASUP message could not be delivered from the array management host eos-b to NetApp ASUP https gateway https://support.netapp.com/put/AsupPut/.
  • Error message related to ASUP-TRANSMISSION-LOGS from AutoSupport:

10/20/25 21:37:38 UTC -> Priority:CRITICAL, ASUP Message Type:Daily Schedule, ASUP Task Type:AOD Trigger Query, Status:FAILED, Storage Array:XXXXXX, SAID:XXXXXXXXXXXXXXXXXXXXXXXXXXXX, Chassis Serial Number:xxxxxxxxxxxx, Thread ID:1,088,876, Delivery Method:HTTPS, Sequence Number:3302, Delivery URI:support.netapp.com/aods/asupmessage, AutoSupport Decompressed Size:N/A, Total Collection Time:N/A, Message:IO error occurred during AutoSupport message delivery.

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