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NetApp Knowledge Base

How to manually upload AutoSupport messages to NetApp in Data ONTAP 8.1 and 8.2 7-Mode

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data-ontap-8
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Applies to

  • Data ONTAP 8.2 7-Mode 
  • Data ONTAP 8.1 7-Mode 
  • AutoSupport

Description

For a number of users, it might not be possible for AutoSupport messages to be sent automatically due:

  • The storage system is on a private network and AutoSupport messages cannot be sent to NetApp because of the lack of a physical connection to the Internet.
  • The AutoSupport message is too big in size to fit through the mail servers size filter/policy.
  • AutoSupport messages were not sent for whatever reason, and they need to be collected for analysis.

 

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