vscan scan-failed errors

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Views:: 698

Visibility:: Public

Votes:: 1

Category:: ontap-9

Specialty:: nas

Last Updated:

Applies to

Symantec Protection Engine 8.0 (20220702.2) (SPE)
ONTAP AV Connector
ONTAP 9

Issue

In ONTAP, vscan show-events lists event type scan-failed with scan engine status code 333300001 (VSENGINE_INTERNAL_ERROR)

::*> vscan show-events -vserver xxxxx
  (vserver vscan show-events)
Vserver     Node            Server         Event Type        Event Time
----------- --------------- --------------- ----------------- -----------------
xxxxx       node-01         xxx.xxx.xxx.xxx scan-failed       7/14/2022 14:28:58
xxxxx       node-01         xxx.xxx.xxx.xxx scan-failed       7/14/2022 14:28:56
xxxxx       node-01         xxx.xxx.xxx.xxx scan-failed       7/14/2022 14:28:55

::*> vscan show-events -vserver xxxxx -instance
[...]
Event Type: scan-failed
File Path: pathtofile
Vscanner Vendor: symantec protection engine
               Vscanner Version: 20220702.2
       Server Disconnect Reason: -
Vserver LIF Used for Connection: xxx.xxx.xxx.xxx
        Scan Engine Status Code: 333300001
   Consecutive Occurrence Count: 1

SPE logs:

Sat Jul 09 11:05:22 CEST 2022, The Symantec Protection Engine has encountered a scan error
Event Severity Level : Error Scanner : Generic Result ID : 6 File name :
pathtofile Scan Duration (sec) : 0.016 Connect Duration
(sec) : 0.078 Symantec Protection Engine IP address : ipaddress Symantec Protection Engine Port number : 0 Uptime (in seconds) :
516708 Date/time of event(with millisec) : 1657357522173 Symantec Protection Engine Host Name : hostname