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What is the procedure to request License Keys for different versions of Data ONTAP?

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Applies to

  • ONTAP 9 
  • Clustered Data ONTAP 8.3 
  • Clustered Data ONTAP 8.2 
  • Clustered Data ONTAP 8.1 
  • Data ONTAP 8.1 7-Mode 

Answer

IMPORTANT: Data ONTAP 7-Mode to Data ONTAP 7-Mode, or cluster to cluster Data ONTAP version upgrades do NOT require new license keys unless the system has been wiped clean.

If the license keys available on Support Site for a particular Controller or cluster do not match the version of Data ONTAP that you are attempting to deploy, you will require new license keys to be issued.  If you require new license keys, work with your NetApp Sales or Support representatives to submit a License Modification Request.

LICENSE MODIFICATION REQUESTS MUST BE SUBMITTED BY A NETAPP EMPLOYEE HERE.

The following is a list of scenarios where new license keys are commonly required:

  • Controller or Motherboard Replacements - With Data ONTAP 8.2 and 8.3, these always require new license keys due to the change in the Controller (System) Serial Number (8.2 and 8.3 license keys are locked to the Controller Serial Number). If you require new license keys for a HW Replacement scenario, contact CSS
  • Mode Transitions - These always require a clean install of Data ONTAP, which requires the appropriate version license keys. Work with your Sales representative to request appropriate version keys.
  • Data ONTAP Upgrades - Non-disruptive upgrades DO NOT require new license keys.  New license keys are only required if the system has been wiped clean and the new version keys are not available on Support Site.  
  • Data ONTAP Reverts/Downgrades - New license keys are required if you purchased Data ONTAP 8.2 or 8.3 but want to revert/downgrade to Data ONTAP 8.1.

IMPORTANT: Upgrading/Downgrading/Transitioning between Data ONTAP versions is only allowed if the controller has a valid Software Support contract (such as SSP).

This table identifies Data ONTAP license key formats and the version and mode each belongs to:

Version and Mode    License Key Format
Data ONTAP 8.0/8.1 7-Mode 7-character, all uppercase alpha (example: ABCDEFG)
Clustered Data ONTAP 8.0/8.1 14-character, all uppercase alpha (example: ABCDEFGHJKLMNP)
Data ONTAP 8.2 (both modes) and 8.3 28-character, all uppercase alpha (example: ABCDEFGHJKLMNPQRSTUVWXYZABCD)

For additional information regarding Data ONTAP Licensing, see KB: Data ONTAP 8.2 and 8.3 Licensing Overview and References.

For details about how license keys are sold and handled in Data ONTAP 8.2, see KB: What are the licensing and packaging requirements for Data ONTAP 8.2 and 8.3

Additional Information

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