Skip to main content
NetApp Knowledge Base

Storage device has entered a permanent device loss (PDL) state from full volume or LUN

  1. Last updated
  2. Save as PDF
Views:
2,021
Visibility:
Public
Votes:
0
Category:
ontap-9
Specialty:
virt
Last Updated:

Applies to

  • CDOT 9.x
  • ESXi 5.x
  • ONTAP 8.3
  • ONTAP 9

Issue

  • ESXi marks the device as not connected and a warning about the device being permanently unavailable appears in the VMkernel log file

 

  • In the /var/log/vmkernel.log file, you see entries similar to:

cpu2:833571)VEM_STAP_ALAL: stap_alal_issueCommandOnPath:661: Path "vmaab4:C0:T0:L0" (PERM LOSS) command 0xa3 failed with status Device is permanently unavailable. H:0x0 D:0x2 P:0x0 Valid sense data: 0x5 0x25 0x0.
cpu2:853571)WARNING: vrm_sps_rr: sps_rrSelectPathToActivate:972:Could not select path for device "nan.50a98000472d54724a34442a72322733".
cpu2:853571)WARNING: ScsiDevice: 1223: Device :naa.60a98000572d54724a34642d71325763 has been removed or is permanently inaccessible.
cpu3:2132)ScsiDeviceIO: 2288: Cmd(0x4124403c1fc0) 0x9e, CmdSN 0xec86 to dev "nan.50a98000472d54724a34442a72322733" failed H:0x8 D:0x0 P:0x0
cpu3:2132)WARNING: NMP: nmp_DeviceStartLoop:721:NMP Device "nan.50a98000472d54724a34442a72322733" is blocked. Not starting I/O from device.
cpu2:2127)ScsiDeviceIO: 2316: Cmd(0x4124403c1fc0) 0x25, CmdSN 0xecab to dev "nan.50a98000472d54724a34442a72322733" failed H:0x1 D:0x0 P:0x0 Possible sense data: 0x5 0x25 0x0.
cpu2:854568)WARNING: ScsiDeviceIO: 7330: READ CAPACITY on device "nan.50a98000472d54724a34442a72322733" from Plugin "NMP" failed. I/O error
cpu2:854568)ScsiDevice: 1238: Permanently inaccessible device :nan.50a98000472d54724a34442a72322733 has no more open connections. It is now safe to unmount datastores (if any) and delete the device.
cpu3:854577)WARNING: NMP: nmpDeviceAttemptFailover:562:Retry world restore device "nan.50a98000472d54724a34442a72322733" - no more commands to retry.

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.