AutoSupport fails to send in ONTAP when routed through an intercluster LIF

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Visibility:: Public

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Category:: ontap-9

Specialty:: core

Last Updated:

Applies to

ONTAP 9

Issue

AutoSupport messages fail to transmit. Running system node autosupport check show-details command produces results as follows:

cluster1::> system autosupport check show-details

.....

Component: http-post-destination

Status: failed

Detail: HTTP/S POST connectivity check failed for destination:

https://support.netapp.com/asupprod/post/1.0/postAsup.

LibCurl Error (7): Couldn't connect to server.

.....

Component: http-post-destination

Status: failed

Detail: HTTP/S POST connectivity check failed for destination:

http://support.netapp.com/asupprod/post/1.0/postAsup.

Server responded with Error: 503.

Check in the notifyd.log for an entry similar to the following, The [x.x.x.x] is the intercluster lif ip.

0000000e.010261d5 65c3e06f Fri Jan 13 2023 01:20:57 +08:00 [kern_notifyd:info:1346] (category: 1346:4397:deliver) (emittime: 1/13/2023 00:48:05) (message: 250-EXCH.XXXX.XXX Hello [x.x.x.x])

0000000d.00df8fa2 65c3c56c Fri Jan 13 2023 01:18:25 +08:00 [kern_notifyd:info:1346] (category: 1346:4422:deliver) (emittime: 1/13/2023 00:45:34) (message: 250-EXCH.XXXX.XXX Hello [x.x.x.x])