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AutoSupport data not reflected to Active IQ

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Votes:
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Category:
ontap-9
Specialty:
core
Last Updated:

Applies to

ONTAP 9

Issue

  • AutoSupport fails, in both nodes, with a HTTPs connectivity issue:

::> system node autosupport check show-details -node node_name-01
Node: node_name-01
Category:  http- https
          Component:  http-put-destination
             Status: failed
             Detail: HTTP/S PUT connectivity check failed for destination:
                     https://support.netapp.com/put/AsupPut/. Error: Timeout
                     was reached when connecting to the server -
                     'support.netapp.com'
  Corrective Action: Possible network configuration issue. Ensure that you
                     have network connectivity
          Component:  http-post-destination
             Status: failed
             Detail: HTTP/S POST connectivity check failed for destination:
                     https://support.netapp.com/asupprod/post/1.0/postAsup.
                     Error: Timeout was reached when connecting to the server
                     - 'support.netapp.com'
  Corrective Action: Possible network configuration issue. Ensure that you
                     have network connectivity
                     ...
::> system node autosupport check show-details -node node_name-02
Node: node_name-02
Category:  http- https
          Component:  http-put-destination
             Status: failed
             Detail: HTTP/S PUT connectivity check failed for destination:
                     https://support.netapp.com/put/AsupPut/. Error: Timeout
                     was reached when connecting to the server -
                     'support.netapp.com'
  Corrective Action: Possible network configuration issue. Ensure that you
                     have network connectivity
          Component:  http-post-destination
             Status: failed
             Detail: HTTP/S POST connectivity check failed for destination:
                     https://support.netapp.com/asupprod/post/1.0/postAsup.
                     Error: Timeout was reached when connecting to the server
                     - 'support.netapp.com'
  Corrective Action: Possible network configuration issue. Ensure that you
                     have network connectivity
                     ...

  • AutoSupport logging error:

::> system node run -node <node_name> -command rdfile /etc/log/mlog/notifyd.log
...
Wed Jul 20 2022 15:43:39 +00:00 Failed to connect to support.netapp.com port 443: Operation timed out

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