Skip to main content
NetApp Knowledge Base

SMHV backup fails by "SnapManager for Hyper-V is not licensed" in licensed system

Views:
18
Visibility:
Public
Votes:
0
Category:
snapmanager-for-hyper-v
Specialty:
snapx
Last Updated:

Applies to

  • SnapManager for Hyper-V(SMHV) 2.1.4
  • System is licensed

Issue

  • SMHV backup fails by SnapManager for Hyper-V is not licensed on the host or in the Storage System, backup is aborted

bb7ddfa0-f1e1-4db8-bf50-444579c7ef6f.png

  • SnapMgrServiceHostDbg.log shows same error

ProcessID= <PID> ThreadID= <TID> SnapManager for Hyper-V is not licensed on the host or in the Storage System, backup is aborted

  • SnapDriveDebug.log shows licensed = false

General Verbose IsServiceLicensedOnStorageSystem: Vservser = '<SVM>', licensed = false

  • Snpdrvdbg.log indicates that connection to the SVM fails

PID:<PID>    TID:<TID>    filer.cpp@1109        The 'system-get-version' ZAPI is being called.
PID:<PID>    TID:<TID>    filer.cpp@1127        CFiler::static_system_get_version: unable to get filer version for '<SVM>'. Error: Can't connect to host (err=-11001).
PID:<PID>    TID:<TID>    localerror.cpp@82        Is_VDS_ITF_Error(): false.
PID:<PID>    TID:<TID>    localerror.cpp@94        Is_WMI_ITF_Error(): false.
PID:<PID>    TID:<TID>    filer.cpp@1128        Failed to get Data ONTAP version running on the storage system <SVM>.
Error Description: Can't connect to host (err=-11001).
 HRESULT 0xc0040321.
..
PID:<PID>    TID:<TID>    System.cpp@881        Failed to get the storage system object for storage system '<SVM>' to retrieve the reachable ip address.

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

Scan to view the article on your device