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NetApp Knowledge Base

SnapCenter Oracle backups stay Running after upgrading the Plug-in to 4.2

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snapcenter
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Applies to

  • SnapCenter Plug-in for Oracle (SCO) 4.2, 4.2.1

Issue

After upgrading to 4.2 or 4.2.1, the backup stays in Running state

Checking the logs, the SMCore times out after some hours (depending on RESTTimeout setting in SMCoreServiceHost.exe.config):

WebException Encountered, Response null
Exception in method: InvokeXML.
System.Net.WebException: The operation has timed out
   at System.Net.WebClient.UploadDataInternal(Uri address, String method, Byte[] data, WebRequest& request)

and the corresponding spl_<JobID>.log from the Linux host's  /var/opt/snapcenter/spl/logs, ends with the following three DEBUG lines:

c.n.o.c.p.OracleShellExecutor - Determining if TNS_ADMIN environment variable is set for oracle user
c.n.c.e.AbstractShellExecutor - EXE-00000: Executing shell command:
       0:/bin/sh -c "su" "-" "oracle" "-c" "env"
       1:su - oracle -c env
c.n.c.u.ConfigProperty - UTIL-00100: Application property shellResult.timeout is not defined

 

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