Skip to main content

NetApp_Insight_2020.png 

NetApp Knowledgebase

SnapCenter Oracle backups stay Running after upgrading the Plug-in to 4.2

Views:
70
Visibility:
Public
Votes:
0
Category:
snapcenter
Specialty:
snapx
Last Updated:

Applies to

  • SnapCenter Plug-in for Oracle (SCO) 4.2, 4.2.1

Issue

After upgrading to 4.2 or 4.2.1, the backup stays in Running state

Checking the logs, the SMCore times out after some hours (depending on RESTTimeout setting in SMCoreServiceHost.exe.config):

WebException Encountered, Response null
Exception in method: InvokeXML.
System.Net.WebException: The operation has timed out
   at System.Net.WebClient.UploadDataInternal(Uri address, String method, Byte[] data, WebRequest& request)

and the corresponding spl_<JobID>.log from the Linux host's  /var/opt/snapcenter/spl/logs, ends with the following three DEBUG lines:

c.n.o.c.p.OracleShellExecutor - Determining if TNS_ADMIN environment variable is set for oracle user
c.n.c.e.AbstractShellExecutor - EXE-00000: Executing shell command:
       0:/bin/sh -c "su" "-" "oracle" "-c" "env"
       1:su - oracle -c env
c.n.c.u.ConfigProperty - UTIL-00100: Application property shellResult.timeout is not defined

 

CUSTOMER EXCLUSIVE CONTENT

Registered NetApp customers get unlimited access to our dynamic Knowledge Base.

New authoritative content is published and updated each day by our team of experts.

Current Customer or Partner?

Sign In for unlimited access

New to NetApp?

Learn more about our award-winning Support