Skip to main content

NetApp wins prestigious Coveo Relevance Pinnacle Award. Learn more!

INSIGHT Japan :2023年 1月25日(水)ANAインターコンチネンタルホテル開催 へ参加・申込を行う

NetApp Knowledge Base

SnapCenter Oracle backups stay Running after upgrading the Plug-in to 4.2

Views:
170
Visibility:
Public
Votes:
0
Category:
snapcenter
Specialty:
snapx
Last Updated:

Applies to

  • SnapCenter Plug-in for Oracle (SCO) 4.2, 4.2.1

Issue

After upgrading to 4.2 or 4.2.1, the backup stays in Running state

Checking the logs, the SMCore times out after some hours (depending on RESTTimeout setting in SMCoreServiceHost.exe.config):

WebException Encountered, Response null
Exception in method: InvokeXML.
System.Net.WebException: The operation has timed out
   at System.Net.WebClient.UploadDataInternal(Uri address, String method, Byte[] data, WebRequest& request)

and the corresponding spl_<JobID>.log from the Linux host's  /var/opt/snapcenter/spl/logs, ends with the following three DEBUG lines:

c.n.o.c.p.OracleShellExecutor - Determining if TNS_ADMIN environment variable is set for oracle user
c.n.c.e.AbstractShellExecutor - EXE-00000: Executing shell command:
       0:/bin/sh -c "su" "-" "oracle" "-c" "env"
       1:su - oracle -c env
c.n.c.u.ConfigProperty - UTIL-00100: Application property shellResult.timeout is not defined

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

Scan to view the article on your device