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Unified Manager fails to gather performance due to Error: Server returned HTTP response code: 401

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Category:
oncommand-unified-manager
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om
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Applies to

  • ONTAP 9.X
  • ActiveIQ Unified Manager 9.x

Issue

Unified Manager WebUI indicates that Performance data collection failed.

Looking at the "AU.log" file, the following errors are present:

2018-11-28 07:37:48,654 WARN  [pool-6419-thread-1] c.o.s.a.d.n.a.c.ArchiveFileDownloader (ArchiveFileDownloader.java:207) - 10.0.0.1: Unable to download archive file from node : Cluster-node2 to path :/var/log/ocie/recording/archiver/10.0.0.1 (10.0.0.1: IOException, Failed downloading archived file:https://10.0.0.1:443/spi/Cluster-nod...267000.ccma.gz to path :/var/log/ocie/recording/archiver/10.0.0.1/Cluster-node2/198421_000300_1542132900928_0267000.ccma.gz(Server returned HTTP response code: 401 for URL: https://10.0.0.1:443/spi/Cluster-node2/etc/log/stats/ccma/kernel/opm/198421_000300_1542132900928_0267000.ccma.gz))
 

Note: HTTP Status Code 401: indicates that the request has not been applied because it lacks valid authentication credentials for the target.

To access the "AU.log" file,

You can download a Support Bundle from the Unified Manager instance.

For more information, see:

 Open the resulting .7z/zip file -> open the Acquisition folder.  
Note: On OVA deployments of Unified Manager, it will be necessary to FTP\SCP the support bundle file off of the OVA, before the data can be reviewed.

OR

Navigate to the following locations depending on your platform. For the Vapp you will need to log in with the diag user.

 

 

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