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ONTAP System Manager is not reachable after certificate changes

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ontap-system-manager
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Applies to

  • ONTAP System Manager 9.9.1
  • Self-signed certificates

Issue

  • ONTAP System Manager is not reachable after certificate changes or ONTAP upgrade
  • Creating and enabling a self-signed certificate following the correct procedure does not resolve the issue
  • Importing a CA-signed certificate following the correct procedure also does not solve the issue
  • The apache-error logs show the same errors throughout the certificate changes

[Tue Jul 26 17:52:31.351445 2022 +0000] [ssl:error] [pid 8989:tid 34389184256] [client <ip>:53884] [vserver 4294967295] Failed to initialize SSL context
[Tue Jul 26 17:52:35.152161 2022 +0000] [ssl:notice] [pid 8989:tid 34389670400] [client <ip>:51168] [vserver 4294967295] Setting server certificate chain file /mroot/etc/vserver_4294967295/certificates/ssl/server/d12cad7a-48c9-11ea-9839-00a098efa803/chain.pem
[Tue Jul 26 17:52:35.152205 2022 +0000] [ssl:notice] [pid 8989:tid 34389670400] [client <ip>:51168] [vserver 4294967295] Certificate-based client authentication is not configured for this vserver
[Tue Jul 26 17:52:35.153498 2022 +0000] [ssl:emerg] [pid 8989:tid 34389670400] AH01903: Failed to configure CA certificate chain!
[Tue Jul 26 17:52:35.153506 2022] [ssl:emerg] [pid 8989:tid 34389670400] AH02312: Fatal error initialising mod_ssl, exiting.

 

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