Skip to main content
NetApp Response to Russia-Ukraine Cyber Threat
In response to the recent rise in cyber threat due to the Russian-Ukraine crisis, NetApp is actively monitoring the global security intelligence and updating our cybersecurity measures. We follow U.S. Federal Government guidance and remain on high alert. Customers are encouraged to monitor the Cybersecurity and Infrastructure Security (CISA) website for new information as it develops and remain on high alert.
NetApp Knowledge Base

Services don't start after upgrade to ActiveIQ Unified Manager 9.7 OVA, because of java library error

Last Updated:

Applies to

Upgrade to ActiveIQ Unified Manager 9.7 OVA (UM)


  • The upgrade to UM 9.7 OVA shows successful but the services do not start.
  • On the upgrade log, located in /var/log/ocum, you can notice the below error:

Preparing to unpack .../openjdk-11-jre-headless_11.0.6+10-1~bpo9+1_amd64.deb ...
Unpacking openjdk-11-jre-headless:amd64 (11.0.6+10-1~bpo9+1) over (11.0.3+1-1~bpo9+1) ...
Setting up openjdk-11-jre-headless:amd64 (11.0.6+10-1~bpo9+1) ...
Installing new version of config file /etc/java-11-openjdk/jfr/default.jfc ...
Installing new version of config file /etc/java-11-openjdk/jfr/profile.jfc ...
Installing new version of config file /etc/java-11-openjdk/security/default.policy ...
Installing new version of config file /etc/java-11-openjdk/security/ ...
Installing new version of config file /etc/java-11-openjdk/security/public_suffix_list.dat ...
update-alternatives: using /usr/lib/jvm/java-11-openjdk-amd64/bin/jfr to provide /usr/bin/jfr (jfr) in auto mode
narrow_klass_base = 0x0000000800000000, narrow_klass_shift = 3
Allocated temporary class space: 1073741824 bytes at 0x00000008c0000000
Allocated shared space: 3221225472 bytes at 0x0000000800000000
# A fatal error has been detected by the Java Runtime Environment:
# SIGILL (0x4) at pc=0x00007f3ebc9107f2, pid=13028, tid=13029
# JRE version: (11.0.6+10) (build )
# Java VM: OpenJDK 64-Bit Server VM (11.0.6+10-post-Debian-1bpo91, interpreted mode, compressed oops, g1 gc, linux-amd64)
# Problematic frame:
# v ~StubRoutines::call_stub
# No core dump will be written. Core dumps have been disabled. To enable core dumping, try "ulimit -c unlimited" before starting Java again
# An error report file with more information is saved as:
# //hs_err_pid13028.log
Could not load; library not loadable; PrintAssembly is disabled
# If you would like to submit a bug report, please visit:
ignoring dump failure
Reading package lists...
Building dependency tree...
Reading state information...
The following NEW packages will be installed:


Scan to view the article on your device

Registered NetApp customers get unlimited access to our dynamic Knowledge Base.

New authoritative content is published and updated each day by our team of experts.

Current Customer or Partner?

Sign In for unlimited access

New to NetApp?

Learn more about our award-winning Support