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AIQUM install failed with error "Failed to start MYSQL service. "

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Applies to

Active IQ Unified Manager (AIQUM)

Issue

  • AIQUM install fails with error

Failed to start MYSQL service. Refer log more more details. Setup will terminate now!!!

  • AIQUM install log show below error

TIME: 23:32:40 Custom Install Log INFORMATION:

Service MYSQL8 not running. Waiting in loop of 119 for 30 seconds each

InstallShield 2:30:48: Setup aborted

InstallShield 2:30:48: CallScriptFunctionFromMsiCA() ends, result 0x642

CustomAction InstallThirdPartyPackages returned actual error code 1602 (note this may not be 100% accurate if translation happened inside sandbox)

Action ended 2:30:49: InstallThirdPartyPackages. Return value 2.

MSI (c) (30:C0) [02:30:49:015]: Doing action: SetupInterrupted

Action 2:30:49: SetupInterrupted.

Action start 2:30:49: SetupInterrupted.

  • The below error is logged in MYSQL8 debug info

processed file: D:\ProgramData\MYSQL\MySQLServerData\Data\undo_001

processed file: D:\ProgramData\MYSQL\MySQLServerData\Data\undo_002

D:\ProgramData\MYSQL\MySQLServerData\Data\hostname-bin.000003: Access is denied.

Successfully processed 14 files; Failed processing 1 files

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