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System Manager login page is slow for ONTAP 9.12 from an internet restricted system

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282
Visibility:
Public
Votes:
1
Category:
ontap-system-manager
Specialty:
om
Last Updated:

Applies to

  • ONTAP 9.12.x and above
  • ONTAP System Manager (OSM)

Issue

  • OSM login page is loading for a minute before prompting for credentials
  • This is seen while accessing OSM from a system with no/restricted internet connection
  • Error in the developer console:
Connectivity to CloudManager is not established.
polyfills.3d049691e14667d6.js:1 GET https://cloudmanager.cloud.netapp.com/ontap-service/check-service-connection net::ERR_CONNECTION_TIMED_OUT
  • System with open internet access doesn't show the problem

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