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System Manager login page is slow for ONTAP 9.12 from an internet restricted system

Last Updated:

Applies to

  • ONTAP 9.12.x and above
  • ONTAP System Manager (OSM)


  • OSM login page is loading for a minute before prompting for credentials
  • This is seen while accessing OSM from a system with no/restricted internet connection
  • Error in the developer console:
Connectivity to CloudManager is not established.
polyfills.3d049691e14667d6.js:1 GET net::ERR_CONNECTION_TIMED_OUT
  • System with open internet access doesn't show the problem

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