Skip to main content
NetApp Knowledge Base

secd.netlogon.noServers error seen with DNS timeout

Last Updated:

Applies to

  • ONTAP 9
  • CIFS
  • DNS


  • Error secd.netlogon.noServers reported in logs as ONTAP is not able to perform srv lookup for domain.
  • CIFS is not accessible during this time
  • EMS reports intermittently:
[node1: secd: secd.dns.server.timed.out:error]: DNS server 10.x.x.x did not respond to vserver = svm01 within timeout interval.
[node1: secd: secd.dns.srv.lookup.failed:error]: DNS server failed to look up service (_ldap._tcp.dc._msdcs.naslab.local) for vserver (svm01) with error (Operation timed out).
[node1: secd: secd.netlogon.noServers:EMERGENCY]: None of the Netlogon servers configured for Vserver (svm01) are currently accessible via the network.
[node1: secd: secd.cifsAuth.problem:error]: vserver (svm01) General CIFS authentication problem. Error: User authentication procedure failed CIFS SMB2 Share mapping - Client Ip = 10.x.x.x   [  0 ms] Login attempt by domain user 'domain/user1' using NTLMv2 style security   [  2014] Failed to connect to 10.x.x.x for DNS via Source Address 10.x.x.x: Operation timed out **[  5351] FAILURE: Unable to contact DNS to discover domain controllers.   [  5351] Unable to make a connection (NetLogon:naslab.local), result: 6812   [  5357] CIFS authentication failed
  • Verify if DNS server is reachable and able to respond
    • ::> vserver service name-service dns check -vserver vs_name
    • ::*> vserver services access-check dns srv-lookup -vserver vs_name -node node-01 -lookup-string  <lookup_string>
  • Packet trace collected shows no response received from DNS server when doing DNS lookup.​​​​

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.
Scan to view the article on your device