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How to troubleshoot: Unable to mount a volume using NFS in ONTAP 9

Last Updated:

Applies to

  • ONTAP 9
  • Clients are unable to mount via NFS
    • ESXi hosts
    • Linux hosts


  • The following document can be used as a guide to troubleshoot when you are unable to mount an NFS volume to a linux/unix client.
    • Before starting, it is important to have some basic configuration information about the environment, this will allow us to check the configuration of all items involved in the mount process.
      • Vserver name:
      • volume name - You can determine the volume if you have the junction path from the client.
  • For example:
    • if you are attempting to mount with a command similar to the following:  mount /mnt
    • your junction path would be  /vol
      • ::> vol show -junction-path /vol
    • The LIF being used to mount - if you only have the IP address, the LIF information can be located by running the following command:
    • ::> net int show -address <IP address>
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