Skip to main content
NetApp Knowledge Base

CIFS share access fails with error "We can't sign you in with this credential because your domain isn't available"

Last Updated:

Applies to



  • Unable to access the CIFS share with following error:
\\10.xx.xx.xx is not accessible. You might not have permission to use network resources.
We cant sign in with this credentials because your domain isn't available
  • Secd logs displays below error message:

[kern_secd:info:12509] | [000.055.370]  ERR  :  NetrRpcFunc failed with error: 3 and ntstatus 0x0  { in NetrRpcFunc() at src/Actions/MsrpcServices.cpp:3252 }
[kern_secd:info:12509] | [000.055.374]  ERR  : RESULT_ERROR_GENERAL_FAILURE:3 in NetrRpcFunc() at src/Actions/MsrpcServices.cpp:3255
[kern_secd:info:12509] | [000.055.380]  debug:  NetrLogonSamLogonEx failed; invalidating SChannel key. (NT Status: 0x00000000)  { in doAuthenticateWithDC() at src/authentication/secd_seclibglue.cpp:1124 }

  • EMS logs shows authentication request failed with error "Pass-through authentication request failed"
secd.cifsAuth.problem: vserver (SVM) General CIFS authentication problem. Error: User authentication procedure failed (Retries: 2)
CIFS SMB2 Share mapping - Client Ip = 10.XX.XX.XX
**[    17] Attempt 1 FAILURE: Unexpected state: Error 6756 at file:src/FrameWork/ClientInfo.cpp func:RemoveAllSharesFromGlobalSession line:3548
**[    17] Attempt 1 FAILURE: Pass-through authentication failed. (Status: 0xC000005E)

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.
Scan to view the article on your device