Skip to main content
NetApp Knowledge Base

Both BES-53248 cluster network switches reporting UnsupportedSwitch_Alert

Views:
521
Visibility:
Public
Votes:
0
Category:
fabric-interconnect-and-management-switches
Specialty:
hw
Last Updated:

Applies to

  • BES-53248 Cluster Network Switches
  • ONTAP 9

Issue

  • Both cluster network switches report the following events:
[node-1: cshmd: hm.alert.raised:alert]: Alert Id = UnsupportedSwitch_Alert , Alerting Resource = CNS1 raised by monitor ethernet-switch
[node-1: cshmd: hm.alert.raised:alert]: Alert Id = UnsupportedSwitch_Alert , Alerting Resource = CNS2 raised by monitor ethernet-switch
[node-1: cshmd: hm.alert.raised:alert]: Alert Id = SwitchCommunityString_Alert , Alerting Resource = CNS1 raised by monitor ethernet-switch
[node-1: cshmd: hm.alert.raised:alert]: Alert Id = SwitchCommunityString_Alert , Alerting Resource = CNS2 raised by monitor ethernet-switch
[node-2: mgwd: callhome.hm.alert.major:alert]: Call home for Health Monitor process cshm: UnsupportedSwitch_Alert[CNS1].
[node-2: mgwd: callhome.hm.alert.major:alert]: Call home for Health Monitor process cshm: SwitchCommunityString_Alert[CNS1].
  • The output of  system health alert show command and SYSTEM-HEALTH-ALERT.XML section in Autosupport reports the following:

Alert ID: UnsupportedSwitch_Alert
Alerting Resource: Node_name
Subsystem: Switch-Health
Indication Time: Tue Nov 15 14:19:35 2022
Perceived Severity: Major
AutoSupport Triggered: true
Probable Cause: Configuration_error
Corrective Actions: Unsupported cluster switch "CNS1" found. Connect a supported cluster switch to cluster network.

Node node-1
Monitor ethernet-switch
Alert ID SwitchCommunityString_Alert
...
Switch Status:Invalid SNMP Settings
  • In the CSHM-SWITCH-CONFIG.XML section of Autosupport or system switch ethernet show output, it can be seen that the switches are not monitored due to IP address reachability issue:

Device Name: CNS1
IP Address: 10.XX.XX.XXX
Model to display: OTHER
Switch Network: cluster-network
Software Version: 3.4.4.6
Reference Config File Version: NA
SNMP Version: SNMPv2c
Community String or SNMPv3 Username: cshm1!
Is Discovered: true
Switch Monitoring Status: false
Reason For Not Monitoring: IP address not reachable
Serial Number of the Device: Unknown

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.