Skip to main content
NetApp Knowledge Base

E-Series unscheduled reboot with MPIO and DA error

  1. Last updated
    Apr 21, 2023
  2. Save as PDF
Views:
1,323
Visibility:
Public
Votes:
0
Category:
e-series-systems
Specialty:
esg
Last Updated:
4/21/2023, 10:34:12 PM

Applies to

  • NetApp E-Series
  • SANtricity OS 11.50.2 or below
  • Volumes created between 11.40.2 and 11.50.2 with Data Assurance (DA) feature
  • Using Storage Accelerator Features: Microsoft ODX or VMware VAAI

Issue

  • Storage-assisted copy operations (Windows ODX or VMware VAAI) may result in false DA errors and/or controller reboot
  • Controller report multipath (MPIO) error
  • Major Event Log (MEL) may report the following:
    • Data assurance mismatch detected - probable cause is cached data
    • Host multipath driver configuration error detected
    • Isolation of drive causing redundancy mismatch
  • Recovery Guru may report 

Failure Entry 1: NON_PREFERRED_PATH-Recovery Failure Type Code: 10

 

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.