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E-Series SANtricity OS upgrade to 11.70.x OS fails on E5700/EF570 with 25Gb iSCSI card

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Applies to

  • NetApp E-Series
  • E5700/EF570 platforms with 25Gb iSCSI Host Interface Card (HIC)
  • SANtricity OS upgrade from 11.40.x to 11.70.x 

Issue

  • While attempting a SANtricity OS upgrade from 11.40.x to 11.70.x on any E-Series system with the 25Gb iSCSI HIC installed, a controller will reboot several times and lock down with OE LU displayed on the back of the controller.
  • The following error messages will be printed in the controller console logs or serial connection:

10/02/23-16:09:55 (tRAID): WARN:  checkMetadataUpdate: Get Metadata Creation Date from NVRAM failed 0x4005 0x1c
10/02/23-16:09:55 (tRAID): NOTE:  checkMetadataUpdate: Current Active Image Metadata Creation Date: 0-0-0, Size:0
10/02/23-16:09:55 (tRAID): NOTE:  checkMetadataUpdate: New Flash Image Metadata Creation Date: 2020-3-10, Size:51727
10/02/23-16:09:55 (tRAID): NOTE:  checkMetadataUpdate: BigBear Metadata upgrade is required on channel: 5! Update commencing...
WATCHDOG TIMEOUT on cores:0 

 

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