Skip to main content
NetApp Knowledge Base

Metadata sync hang due to incorrectly started metadata service

Views:
64
Visibility:
Public
Votes:
0
Category:
element-software
Specialty:
hci
Last Updated:

Applies to

  • NetApp Element OS 10.2
  • H300S
  • HCI clusters

Issue

  • During the network-related manual activities, 2 slice services(metadata services) were restarted
2023-05-17 09:01:01
New registration for MetadataService of size 40
NodeID 4
Service ID: 2
 
2023-05-17 09:01:53
New registration for MetadataService of size 40
NodeID 3
Service ID: 3
 
Unhealthy block service added(generated 6 times/6 block drives)
Service ID: 16
 
2023-05-17 09:15:47
Bond network interface (Bond1G & Bond10G)
NodeID 1
 
2023-05-17 09:16:10~11
Bond network interface (Bond1G & Bond10G)
NodeID 3
 
2023-05-17 09:16:45
Unbond network interface (Bond1G & Bond10G)
NodeID 3
 
2023-0517 09:14:23
nodeID 2: Hardware fault ID 59 text=Network Interface eth0 is down or cable is unplugged
 
2023-0517 09:16:36
nodeID 4: Hardware fault ID 60 text=Network Interface eth0 is down or cable is unplugged
 
2023-0517 09:17:31
Restarted SliceService: Previous run exited. Status:1
NodeID 3
ServiceID: 44
DriveID: 13
 
2023-0517 09:16:47
NodeID 1: Hardware fault ID 62 text=Network Interface eth0 is down or cable is unplugged
 
2023-0517 09:17:46
NodeID 3: Hardware fault ID 61 text=Network Interface eth0 is down or cable is unplugged
 
2023-0517 09:17:48
Restarted SliceService: Previous run exited. Status:1
NodeID: 4
ServiceID: 62
DriveID: 7
 
2023-0517 09:22:58
hardware fault resolved
NodeID 2
 
2023-0517 09:23.18
hardware fault resolved
NodeID 1
 
2023-0517 09:25:07
hardware fault resolved
NodeID 4
 
2023-0517 09:26:20
hardware fault resolved
NodeID 3
 
  • Metadata sync task was stuck
2023-0517 09:16:42
Error code: volumeDegraded
Details: Local replication and synchronization of the following volumes is in progress. Progress of the synchronization can be seen in the Running Tasks window.[8] Replication and syncing finished for volumes:[7]
 
Running task:
Task Type: Metadata Sync
Task Description: Metadata service 8 undefined syncing.
Current Progress: %
Elapsed Time: NaN:NaN:NaN
Remaining Time: NaN:NaN:NaN
 
Slice service ID: 44
NodeID 3
 
Slice service ID: 62
NodeID 4
 
SliceID(volumeID): 1
Volume name: Datastore-01
Primary: 44
Live Secondary: 62
 
SliceID(volumeID): 7
Volume name: Datastore-04
Primary: 16
Live Secondary: 62
 
SliceID(volumeID): 8
Volume name: Datastore-05
Primary: 62
Dead Secondary: 44
 
  • Customer was complaining that host servers could not access 2 volumes
Datastore-01 (volumeID 1)
Datastore-05 (volumeID 8)

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.