Skip to main content
NetApp Knowledge Base

Element Node Offline after network maintenance

  1. Last updated
  2. Save as PDF
Views:
229
Visibility:
Public
Votes:
0
Category:
element-software
Specialty:
hci
Last Updated:

Applies to

NetApp Element software

Issue

  • The following errors are observed in NetApp SolidFire Active IQ under Reporting > Error Log: 
    • unresponsiveService: A block service is not responding.
    • blockServiceUnhealthy: A block service is unhealthy and SolidFire is attempting to migrate data away from it.
    • driveAvailable: Node ID * has * available drive(s).
    • blocksDegraded: Only a single complete copy of the block data is accessible. Restore any offline nodes or block services or contact support for assistance.
    • volumesDegraded: Local replication and synchronization of the following volumes is in progress. Progress of the synchronization can be seen in the Running Tasks window. [*,*,*,*...]
  • The following error is observed in NetApp SolidFire Active IQ under Reporting > Events:

Message: iSCSI session socket error count: [X] exceeds limit of 10 every 60 minutes, potential causes: network problems, node problems, host crash, etc.

  • SFP or cable is working normally.
  • Storage Node Management network interface card (NIC) is working.
  • No NIC Hardware Failures on the Storage Node.
  • Restarting the Network Services from the Node UI did not resolve the issue.
    • https://<node-MIP>:442 got to System Utilities and choose Restart Network Services

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.