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AutoSupport Message: Sensor Reading Failed on Element storage nodes

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Category:
element-software
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Applies to

NetApp storage clusters running Element Software

  • NetApp SolidFire

  • NetApp HCI

Issue

Various sensor-related alerts can be generated on Element storage nodes as a result of issues with the node's underlying Baseboard Management Controller (BMC) and/or the internal hardware components (fans, power supplies, etc) that the BMC manages.

These include:

Error Code Error Details Node Component
fanSensor

FanXX RPM is failed or missing

Chassis Fans
sensorReadingFailed

sensorReadingFailed: IPMI diagnostics are currently unresponsive. Please contact support if this problem persists.

BMC
tempSensor

Error checking sensor for Exhaust Temp

Error checking sensor for Inlet Temp

Temperature Sensors
nodeHardwareFault

Error checking sensor for Fan<#> RPM

 

Fan RPM Sensors
nodeHardwareFault

BMC Self Test failed. This may impact IPMI based services and a BIOS/BMC update may be recommended

 

BMC
nodeHardwareFault

 IPMI diagnostics are currently unresponsive. Please contact support if this problem persists.

BMC

The associated impacts of the various sensor alerts range from none (false positive alerts at particular Element versions and node types) to impacting node an cluster performance.

Use this article to determine and pursue the troubleshooting path for the particular collection of alerts on the cluster in question.

 

 

 

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