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System Manager Web UI cannot be reached

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Category:
ontap-select
Specialty:
virt
Last Updated:

Applies to

  • ONTAP Select
  • ONTAP 9
  • ONTAP System Manager

Issue

  • When trying to access the System Manager you receive a timeout: This site can't be reached
  • Web service sare in 'offline' status

::> system services web node show

                       HTTP    HTTP  HTTPS                  Total        Total

Node          External Enabled Port  Port  Status   HTTP Requests Bytes Served

------------- -------- ------- ----- ----- -------- ------------- ------------

Cluster1              true     false   80    443   offline              -            -

  • apache_error log output:

AH00558: httpd: Could not reliably determine the server's fully qualified domain name, using . Set the 'ServerName' directive globally to suppress this message
[Wed May 15 01:03:05.656319 2024 +0000] [ssl:notice] [pid 7435:tid 34375847936] Initializing Data ONTAP SSL.
[Wed May 15 01:03:05.656351 2024 +0000] [ssl:notice] [pid 7435:tid 34375847936] Data ONTAP SSL has been initialized successfully.
[Wed May 15 01:03:05.768931 2024 +0000] [dot:error] [pid 7435:tid 34375847936] DOTSQL: Failed to form the client connection to remote address localhost:9099 because of error 61.
[Wed May 15 01:03:05.768969 2024 +0000] [dot:error] [pid 7435:tid 34375847936] DOTSQL: Failed to connect to host localhost: Connection refused.
[Wed May 15 01:03:05.768974 2024 +0000] [dot:error] [pid 7435:tid 34375847936] DOTSQL: Failed to send client BYE message: Invalid argument.
[Wed May 15 01:03:05.768986 2024] [dot:warn] [pid 7435:tid 34375847936] Cannot configure the cluster proxy balancer: Failed to query for cluster LIFs: Failed to connect to query server: Connection refused.
[Wed May 15 01:03:05.774605 2024 +0000] [dot:error] [pid 7435:tid 34375847936] DOTSQL: Failed to form the client connection to remote address localhost:9099 because of error 61.
[Wed May 15 01:03:05.774623 2024 +0000] [dot:error] [pid 7435:tid 34375847936] DOTSQL: Failed to connect to host localhost: Connection refused.
[Wed May 15 01:03:05.774627 2024 +0000] [dot:error] [pid 7435:tid 34375847936] DOTSQL: Failed to send client BYE message: Invalid argument.
[Wed May 15 01:03:05.774633 2024] [dot:warn] [pid 7435:tid 34375847936] Cannot configure the cluster proxy balancer: Failed to query for cluster LIFs: Failed to connect to query server: Connection refused.
[Wed May 15 01:03:06.720833 2024] [dot:notice] [pid 7435] Shutting down the web services database.

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