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ONTAP Select file shares are not accessible and discovered node down

Last Updated:

Applies to

  • ONTAP Select
  • VMware
  • vSAN


  • File shares, printers, reporting latency and subsequent failover was initiated.
  • The failover begun and both nodes appear to have rebooted.
  • ESXi log report spamming the log of performance issue due to the disk:

 2024-03-06T05:03:26.452Z cpu17:3053981)WARNING: ScsiDeviceIO: 1412: Device naa.5000c500a1573345 performance has deteriorated. I/O latency increased from average value of 1538 microseconds to 404523 microseconds

  • Confirmed that the naa ID from the ESXi error matches the naa ID of the device hosting the down ONTAP Select node VM

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