Skip to main content
NetApp Knowledge Base

ONTAP Select: Call home for MULTIPLE DISKS MISSING and HA failover

  1. Last updated
  2. Save as PDF
Views:
1,151
Visibility:
Public
Votes:
0
Category:
ontap-select
Specialty:
ontapselect
Last Updated:

Applies to

  • NetApp ONTAP Select (OTS)

Issue

During an update of the underlaying ONTAP, or during a regular HA failover the following issue is seen on OTS:

  • AutoSupport of OTS reports  HA Group Notification (MULTIPLE DISKS MISSING) WARNING
  • A HA failover took place on OTS
  • The following error can be seen in the message log:

    Example :

    [config_thread: raid.vol.mirror.degraded:alert]: Aggregate partner:aggr_XX is mirrored and one plex has failed. It is no longer protected by mirroring.
    [config_thread: raid.config.filesystem.disk.missing:info]: File system Disk /aggrX/plexX/rgX/XX.XX S/N [XXXXXXXX] is missing.
    [config_thread: raid.vol.mirror.degraded:alert]: Aggregate local:aggrX is mirrored and one plex has failed. It is no longer protected by mirroring.
    [config_thread: callhome.syncm.plex:alert]: Call home for SYNCMIRROR PLEX FAILED
    [monitor: monitor.globalStatus.critical:EMERGENCY]: This node has taken over XXXXX. One or more mirrored aggregates are degraded.
    [config_failed_disk: callhome.disks.missing:error]: Call home for MULTIPLE DISKS MISSING

 

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.