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ONTAP Deploy: Upgrade fails on license-manager setup

Last Updated:

Applies to

ONTAP Deploy 9.9.1


  • Deploy VM upgrade fails with the following message:
(ONTAPdeploy) deploy upgrade
-package-path /home/admin/SELECTDEPLOY_9121P4.tar.gz

Two-node clusters are being managed by this Deploy instance. An upgrade
operation requires a reboot of Deploy, which will temporarily disconnect iSCSI connections from ONTAP Select nodes of two-node
clusters (being managed and using the mediator service running on this Deploy). Takeover/Giveback will be disabled on all such
two-node clusters for the short period until the Deploy reboot completes and iSCSI connections from ONTAP Select nodes are

Do you want to proceed with the upgrade ? [y/N] y

A backup of the system will be taken prior to upgrade.
Enter a password to encrypt the backup with:
Retype new password:

Starting upgrade. This may take a few minutes. The system will reboot to
complete the upgrade. No other operations are permitted while the upgrade is in progress.

Deploy upgrade failed.
  • The Deploy upgrade fails regardless of target version.
  • In the Deploy upgrade.log file, you see errors like the below:

upgrade.log.1:[2023-09-14 11:29:21] Setting up license-manager (0.0.1)
upgrade.log.1:[2023-09-14 11:29:21] rm: cannot remove '/usr/lib/license-manager-0.0.1/license_manager/license_manager/common/': No such file or directory 
upgrade.log.1:[2023-09-14 11:29:21] dpkg: error processing package license-manager (--configure): 
upgrade.log.1:[2023-09-14 11:29:21] installed license-manager package post-installation script subprocess returned error exit status 1 
upgrade.log.1-[2023-09-14 11:29:21] Errors were encountered while processing: 
upgrade.log.1:[2023-09-14 11:29:21] license-manager

  • In older upgrade.log files, you see evidence a previous upgrade attempted failed to complete license-manager setup:

upgrade.log.2:[2023-03-27 10:10:25] Unpacking license-manager (0.0.1) over (0.0.1)
upgrade.log.2:[2023-03-27 10:10:25] Setting up license-manager (0.0.1)
upgrade.log.2-[2023-03-27 10:10:26] Errors were encountered while processing:
upgrade.log.2:[2023-03-27 10:10:26] license-manager 
upgrade.log.2-[2023-03-27 10:10:26] Deploy Upgrade Failed
upgrade.log.2-[2023-03-27 10:10:26] Upgrade script exit status: 1

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