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Licensing services on ONTAP Select node are unavailable due to network error with License Manager on Deploy

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Category:
ontap-select
Specialty:
ontapselect
Last Updated:
6/11/2025, 4:15:18 PM

Applies to

  • NetApp ONTAP Select
  • NetApp ONTAP Select Deploy
  • Licensing Services

Issue

  • Even though the ONTAP deploy side already meets the following conditions, the license for the ONTAP Select virtual node is showing as lease-missing:
    1. The capacity pool license is within its validity period
    2. There is sufficient available space in the capacity pools

Examples:

  • From ONTAP deploy side:Licensing services on ONTAP Select node are unavailable due to network error

Licensing services on ONTAP Select node are unavailable due to network error

(ONTAPdeploy) license show
+---------------+----------------+---------+------------------------+----------+
| Serial Number | Pool Name      | State   | Type                   | Capacity |
+---------------+----------------+---------+------------------------+----------+
| 331002222     | pool_331002222 | applied | capacity_pools_premium | 28 TB    |
+---------------+----------------+---------+------------------------+----------+
(ONTAPdeploy) license capacity-pool show
+----------------+------------------------+---------------+---------------------+--------------------+
| Name           | Type                   | Serial Number | Expires             | Available Capacity |
+----------------+------------------------+---------------+---------------------+--------------------+
| pool_331002222| capacity_pools_premium | 331002222      | 2027-09-30 23:59:59 | 28 TB              |
(ONTAPdeploy) event show
+------------+--------------------------------+-----------------+---------+--------------------------------+-----------------------------+
| Request ID | Type                           | Category        | Level   | Detail                         | Time                        |
+------------+--------------------------------+-----------------+---------+--------------------------------+-----------------------------+
| 0          | LicenseManager                 | license_manager | Warning | Lease 1 for cluster            | 2024-12-26T06:50:23.512808Z |
|            |                                |                 |         | ONTAP400-Select-01, node       |                             |
|            |                                |                 |         | ONTAP400-Selnode01, aggregate  |                             |
|            |                                |                 |         | aggr1_ONTAP400_Select_01 from  |                             |
|            |                                |                 |         | pool pool_331002222 has        |                             |
|            |                                |                 |         | expired on                     |                             |
|            |                                |                 |         | 2024-12-26T06:50:06.050936Z    |                             |
|            |                                |                 |         | and has therefore been         |                             |
|            |                                |                 |         | removed.                       |                             |
  • From ONTAP select node side:

ONTAP-Select-01::> system license show-aggregates
                      Licensed  Physical
Node      Aggregate   Size      Size     Lease Expiration Status
--------- ----------- --------- -------- ---------------- -----------
node01
          aggr0_node01 0B 74.00GB -           lease-not-required
          aggr1_node01 0B 5.09TB -            lease-missing
2 entries were displayed.

ONTAP-Select-01::> event log show -severity ALERT 
Time                Node             Severity      Event
------------------- ---------------- ------------- ---------------------------
12/27/2024 15:35:35 node01 ALERT       license.cappool.aggr.noncomp: Aggregate aggr1_node01 (UUID: 490fa2b9-a462-4736-bbec-xxxxxxxxxxx) is not compliant with current Capacity Pool entitlement.

cluster::> aggr online -aggregate aggr1
Error: command failed: Failed to bring aggregate "aggr1" online. Reason: Cannot online aggregate or plex (Licensing services are unavailable).

cluster::> license show-status
(system license show-status)
Status License Scope Detailed Status
--------- ------------------- --------- ----------------------
not-compliant
CapacityPool pool Pool: pool_331000xxx, Size: xTB, Remaining: yTB, Expiration: 12/9/20xx 23:59:59.
Due to insufficient capacity entitlements, aggregates will be prevented from being brought online

cluster::> storage aggregate online -aggregate aggr1
Error: command failed: Could not bring aggregate aggr1 online because CR_ONLINE_ERROR

 

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