Licensing services on ONTAP Select node are unavailable due to network error with License Manager on Deploy
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- Category:
- ontap-select
- Specialty:
- ontapselect
- Last Updated:
- 6/11/2025, 4:15:18 PM
Applies to
- NetApp ONTAP Select
- NetApp ONTAP Select Deploy
- Licensing Services
Issue
- Even though the ONTAP deploy side already meets the following conditions, the license for the ONTAP Select virtual node is showing as
lease-missing
:- The capacity pool license is within its validity period
- There is sufficient available space in the capacity pools
Examples:
- From ONTAP deploy side:
(ONTAPdeploy) license show +---------------+----------------+---------+------------------------+----------+ | Serial Number | Pool Name | State | Type | Capacity | +---------------+----------------+---------+------------------------+----------+ | 331002222 | pool_331002222 | applied | capacity_pools_premium | 28 TB | +---------------+----------------+---------+------------------------+----------+ (ONTAPdeploy) license capacity-pool show +----------------+------------------------+---------------+---------------------+--------------------+ | Name | Type | Serial Number | Expires | Available Capacity | +----------------+------------------------+---------------+---------------------+--------------------+ | pool_331002222| capacity_pools_premium | 331002222 | 2027-09-30 23:59:59 | 28 TB |
(ONTAPdeploy) event show +------------+--------------------------------+-----------------+---------+--------------------------------+-----------------------------+ | Request ID | Type | Category | Level | Detail | Time | +------------+--------------------------------+-----------------+---------+--------------------------------+-----------------------------+ | 0 | LicenseManager | license_manager | Warning | Lease 1 for cluster | 2024-12-26T06:50:23.512808Z | | | | | | ONTAP400-Select-01, node | | | | | | | ONTAP400-Selnode01, aggregate | | | | | | | aggr1_ONTAP400_Select_01 from | | | | | | | pool pool_331002222 has | | | | | | | expired on | | | | | | | 2024-12-26T06:50:06.050936Z | | | | | | | and has therefore been | | | | | | | removed. | |
- From ONTAP select node side:
ONTAP-Select-01::> system license show-aggregates
Licensed Physical
Node Aggregate Size Size Lease Expiration Status
--------- ----------- --------- -------- ---------------- -----------
node01
aggr0_node01 0B 74.00GB - lease-not-required
aggr1_node01 0B 5.09TB - lease-missing
2 entries were displayed.
ONTAP-Select-01::> event log show -severity ALERT
Time Node Severity Event
------------------- ---------------- ------------- ---------------------------
12/27/2024 15:35:35 node01 ALERT license.cappool.aggr.noncomp: Aggregate aggr1_node01 (UUID: 490fa2b9-a462-4736-bbec-xxxxxxxxxxx) is not compliant with current Capacity Pool entitlement.
- ONTAP Select: License Renewal has been updated in Deploy but not in ONTAP
- ONTAP Select aggregate fails to come online due to unavailable Licensing Services after node rebooting and manually bringing aggregate online operation failed:
cluster::> aggr online -aggregate aggr1
Error: command failed: Failed to bring aggregate "aggr1" online. Reason: Cannot online aggregate or plex (Licensing services are unavailable).
cluster::> license show-status
(system license show-status)
Status License Scope Detailed Status
--------- ------------------- --------- ----------------------
not-compliant
CapacityPool pool Pool: pool_331000xxx, Size: xTB, Remaining: yTB, Expiration: 12/9/20xx 23:59:59.
Due to insufficient capacity entitlements, aggregates will be prevented from being brought online
cluster::> storage aggregate online -aggregate aggr1
Error: command failed: Could not bring aggregate aggr1 online because CR_ONLINE_ERROR