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Node unresponsive and will not boot

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hw
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Applies to

  • FAS8200
  • AFF-A300
  • AFF-A400
  • AFF-A250
  • AFF-A800
  • FAS2750/FAS2720
  • FAS2620
  • Automated Unplanned Switchover (AUSO) 

Issue

  • A takeover or AUSO occurs (in case of two-node MetroCluster), and the node is completely unresponsive.
  • Node doesn't recover with a hard power cycle via a motherboard reseat.
  • Node doesn't power up via system power on or system power cycle via BMC/SP.
  • There are no active LEDs on the motherboard.
  • SP/BMC report Running Backup Firmware and multiple sensor can not be read.

CPU0 Temp Avg            failed            -- C        --          --         -11 C        -1 C
CPU0 Temp Margin         failed            -- C        --          --         -11 C        -1 C
CPU0 Error               not_available      --
CPU0 Therm Trip          not_available      --
CPU0 Hot                 not_available      --
Memory0 Hot              not_available      --
PCH Hot                  not_available      --
P5V                      not_available     -- mV     4245 mV     4343 mV     5660 mV     5807 mV
P3.3V                    not_available     -- mV     2960 mV     3040 mV     3568 mV     3664 mV
PVDDQ DDR4 AB            not_available     -- mV        9 mV       19 mV     2454 mV     2463 mV
PVTT DDR4 AB             not_available     -- mV        9 mV       19 mV     2454 mV     2463 mV
PVCCP CPU0               not_available     -- mV        9 mV       19 mV     2454 mV     2463 mV
P12V                     not_available     -- mV        0 mV       --          --       15810 mV
P12V Curr                not_available     -- mA        0 mA       --          --       21420 mA

  • The Management console and Service Processor may be inaccessible.

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