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Vscan server is disconnected and AV Connector shows error when testing connection

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ontap-9
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nas
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Applies to

  • ONTAP 9.7 and later
  • ONTAP Antivirus Connector

Issue

  • ONTAP Antivirus Connector connection test fails with the following error:

Vscan failed.png

  • Ems logs show below error when there is only one vscan server added in scanner pool:
Nblade.vscanNoScannerConn: Vserver "SVM1" has no virus scanner connection.

11/21/22-00:57:58.691Z Issuing REST API network query to 10.1.1.1 for getting installed Data ONTAP version info.
11/21/22-00:57:58.707Z Error 35: SSL connect error
11/21/22-00:57:58.707Z Problem fetching vserver LIFs from mgmt-lif 10.1.1.1

  • Apache-error logs will contain errors similar to below:

[Tue Jun 29 18:58:09.732894 2021] [dot:notice] [pid 18277:tid 34385410816] Refreshed the cache of the vserver config file /mroot/etc/www/wsdb/httpd-vserver.conf, modified at 1624992547
[Tue Jun 29 23:12:24.039991 2021 +0000] [dot:error] [pid 18277:tid 34385761280] [client x.x.x.x:54232] [vserver ID 4294967295] No web service has resource /mics/login.jsp
[Tue Jun 29 23:12:25.871563 2021 +0000] [ssl:notice] [pid 18277:tid 34385761280] [client x.x.x.x:40792] Detected a stale vserver SSL context cache. Deleting all cached contexts.
[Tue Jun 29 23:12:25.876016 2021 +0000] [ssl:notice] [pid 18277:tid 34385761280] [client x.x.x.x:40792] [vserver 4294967295] No server certificate chain is configured for this vserver
[Tue Jun 29 23:12:25.876075 2021 +0000] [ssl:notice] [pid 18277:tid 34385761280] [client x.x.x.x:40792] [vserver 4294967295] Certificate-based client authentication is not configured for this vserver
[Tue Jun 29 23:12:25.878751 2021 +0000] [ssl:warn] [pid 18277:tid 34385761280] AH01906: 127.0.0.1:0 server certificate is a CA certificate (BasicConstraints: CA == TRUE !?)
[Tue Jun 29 23:12:25.879235 2021 +0000] [ssl:notice] [pid 18277:tid 34385761280] [client x.x.x.x:40792] [vserver 4294967295] Cached SSL context

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