Veeam Backup fails with error failed to access share root mapping attributes
Applies to
- ONTAP 9
- Veeam
- CIFS / SMB
Issue
- Veeam Backup fails with below error on client:
[29.06.2023 12:21:59.354] Error Failed to access share root mapping attributes. Mapping:
[\\?\UNC\192.xxx.0.27\Marketing\.snapshot\VeeamSourceSnapshot_File_Backup_Job_HS.2023-06-29_1221]
(Veeam.Backup.Common.CCppComponentException)
[29.06.2023 12:21:59.354] Error in c++: Error code: 0x00000003
[29.06.2023 12:21:59.354] Error in c++: Failed to check share access. Share:[\\?\UNC\192.xxx.0.27\Marketing]
- Audit logs shows when Veeam application is trying to create snapshot it fails with error "
Snapshot copies can only be created on read/write (RW) volumes". -
Packet trace shows error STATUS_OBJECT_PATH_NOT_FOUND for CREATE request:
17 2023-07-06 07:06:12.998907 172.xxx.0.20 192.xxx.0.27 SMB2 0 Tree Connect Request Tree: \192.xxx.0.27HYNDS BCP and DR$
18 2023-07-06 07:06:12.999388 192.xxx.0.27 172.xxx.0.20 SMB2 0 Tree Connect Response
21 2023-07-06 07:06:13.000052 172.xxx.0.20 192.xxx.0.27 SMB2 0 Create Request File: .snapshotVeeamSourceSnapshot_File_Backup_Job_HS.2023-07-06_1332
22 2023-07-06 07:06:13.000421 192.xxx.0.27 172.xxx.0.20 SMB2 0 Create Response, Error: STATUS_OBJECT_PATH_NOT_FOUND