Skip to main content
NetApp Knowledge Base

VSCAN does not connect after ONTAP upgrade

Last Updated:

Applies to

  • ONTAP 9.6 or below upgraded to ONTAP 9.7 or above
  • -or- ONTAP 9.7 upgraded to ONTAP 9.8
  • AV Connector 1.0.4
  • Vscan


  • After ONTAP upgrade (9.5 to 9.7) to fix bug 1229243, Vscan servers are disconnected with no reason provided
    cluster::> vserver vscan connection-status show-extended-stats -instance
  • AV connector and Vscan Windows services are running normally
  • AV connector test connection poll test and pings are successful to the cluster or SVM management LIF
  • Vscan Windows service was restarted with no change and logs state there is no connection
  • In AV Connector debug log : 
    01/24/21-17:03:06.785Z [Pipe:, vserverCLUSTER][r] CreateNamedPipe failed with 3. closingQ: [0]
    01/24/21-17:03:06.816Z Not even one usable LIF for [vserverCLUSTER], abandoning open


Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.