Skip to main content
NetApp Knowledge Base

Unable to login to System Manger with the domain user account

Views:
70
Visibility:
Public
Votes:
0
Category:
ontap-9
Specialty:
nas
Last Updated:

Applies to

  • ONTAP 9
  • System Manager
  • Active Directory User

Issue

  • Unable to login to system manager or unable to access the cluster with the Active Directory account, issue is only with domain account users.
  • Local users are able to access the Cluster.
  • EMS log:
[secd: secd.unexpectedFailure:error]: Unexpected SecD failure in Vserver "SVM".
Details: Error: Lookup of CIFS account SID procedure failed   [  0 ms] 
Using cached S-XX-XX-XXXXXXXXX-XXXXX to 'DOMAIN\USER1' mapping   [    46] 
Successfully connected to ip 10.xx.xx.xxx, port 88 using TCP   [   188] 
Successfully connected to ip 172.xx.xx.xx, port 88 using TCP **[   193] 
FAILURE: Could not get credentials via S4U2Self based on full Windows user name 'USER1@cii_encrypt/bjsdjsjdbjsbdsdjsjbsjsbdjsdjsbd+0=/cii_encrypt'. Access denied.   [   193] 
Could not get credentials for Windows user 'USER1' or SID 'S-XX-XX-XX-XXXXXXXXXX-XXXXXX'   [   193] SID lookup failed
 
  • Secd log:
Mon Mar 18 2024 17:44:57 +05:30 [kern_secd:info:9676] | [000.292.441]  ERR  :  RESULT_ERROR_SECLIB_GSSAPI_NO_SERVER_CREDS:7129 in start() at src/GssapiCtx.cpp:653
Mon Mar 18 2024 17:44:57 +05:30 [kern_secd:info:9676] | [000.292.457]  info :  Failed to initiate Kerberos authentication. Trying NTLM.
Mon Mar 18 2024 17:44:57 +05:30 [kern_secd:info:9676] | [000.334.733]  ERR  :  Encountered NT error (NT_STATUS_MORE_PROCESSING_REQUIRED) for SMB command SessionSetup  { in LogNtStatusCode() at src/Commands/Commands.cpp:589 }
Mon Mar 18 2024 17:44:57 +05:30 [kern_secd:info:9676] | [000.334.744]  ERR  :  SMB2 response has NT error 0xc0000016  { in ParseSmb2HeaderResponse() at src/Smb2/Smb2Utils.cpp:497 }
Mon Mar 18 2024 17:44:57 +05:30 [kern_secd:info:9676] | [000.334.798]  ERR  :  RESULT_ERROR_SPINCLIENT_INVALID_UID:6756 in LocateChannelInConn() at src/FrameWork/ClientInfo.cpp:3210
Mon Mar 18 2024 17:44:57 +05:30 [kern_secd:info:9676] | [000.377.410]  ERR  :  Encountered NT error (NT_STATUS_AUTH_LOGON_FAILURE) for SMB command SessionSetup  { in LogNtStatusCode() at src/Commands/Commands.cpp:565 }
Mon Mar 18 2024 17:44:57 +05:30 [kern_secd:info:9676] | [000.377.421]  ERR  :  SMB2 response has NT error 0xc000006d  { in ParseSmb2HeaderResponse() at src/Smb2/Smb2Utils.cpp:497 }
Mon Mar 18 2024 17:44:57 +05:30 [kern_secd:info:9676] | [000.377.428]  ERR  :  RESULT_ERROR_GENERAL_FAILURE:3 in Smb2ParseSessionSetupResponse() at src/Smb2/Smb2SessionSetup.cpp:185

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.