Unable to login to System Manger with the domain user account

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Views:: 60

Visibility:: Public

Votes:: 0

Category:: ontap-9

Specialty:: nas

Last Updated:

Applies to

ONTAP 9
System Manager
Active Directory User

Issue

Unable to login to system manager or unable to access the cluster with the Active Directory account, issue is only with domain account users.
Local users are able to access the Cluster.
EMS log:

[secd: secd.unexpectedFailure:error]: Unexpected SecD failure in Vserver "SVM".

Details: Error: Lookup of CIFS account SID procedure failed   [  0 ms] 

Using cached S-XX-XX-XXXXXXXXX-XXXXX to 'DOMAIN\USER1' mapping   [    46] 

Successfully connected to ip 10.xx.xx.xxx, port 88 using TCP   [   188] 

Successfully connected to ip 172.xx.xx.xx, port 88 using TCP **[   193] 

FAILURE: Could not get credentials via S4U2Self based on full Windows user name 'USER1@cii_encrypt/bjsdjsjdbjsbdsdjsjbsjsbdjsdjsbd+0=/cii_encrypt'. Access denied.   [   193] 

Could not get credentials for Windows user 'USER1' or SID 'S-XX-XX-XX-XXXXXXXXXX-XXXXXX'   [   193] SID lookup failed

Secd log:

Mon Mar 18 2024 17:44:57 +05:30 [kern_secd:info:9676] | [000.292.441]  ERR  :  RESULT_ERROR_SECLIB_GSSAPI_NO_SERVER_CREDS:7129 in start() at src/GssapiCtx.cpp:653

Mon Mar 18 2024 17:44:57 +05:30 [kern_secd:info:9676] | [000.292.457]  info :  Failed to initiate Kerberos authentication. Trying NTLM.

Mon Mar 18 2024 17:44:57 +05:30 [kern_secd:info:9676] | [000.334.733]  ERR  :  Encountered NT error (NT_STATUS_MORE_PROCESSING_REQUIRED) for SMB command SessionSetup  { in LogNtStatusCode() at src/Commands/Commands.cpp:589 }

Mon Mar 18 2024 17:44:57 +05:30 [kern_secd:info:9676] | [000.334.744]  ERR  :  SMB2 response has NT error 0xc0000016  { in ParseSmb2HeaderResponse() at src/Smb2/Smb2Utils.cpp:497 }

Mon Mar 18 2024 17:44:57 +05:30 [kern_secd:info:9676] | [000.334.798]  ERR  :  RESULT_ERROR_SPINCLIENT_INVALID_UID:6756 in LocateChannelInConn() at src/FrameWork/ClientInfo.cpp:3210

Mon Mar 18 2024 17:44:57 +05:30 [kern_secd:info:9676] | [000.377.410]  ERR  :  Encountered NT error (NT_STATUS_AUTH_LOGON_FAILURE) for SMB command SessionSetup  { in LogNtStatusCode() at src/Commands/Commands.cpp:565 }

Mon Mar 18 2024 17:44:57 +05:30 [kern_secd:info:9676] | [000.377.421]  ERR  :  SMB2 response has NT error 0xc000006d  { in ParseSmb2HeaderResponse() at src/Smb2/Smb2Utils.cpp:497 }

Mon Mar 18 2024 17:44:57 +05:30 [kern_secd:info:9676] | [000.377.428]  ERR  :  RESULT_ERROR_GENERAL_FAILURE:3 in Smb2ParseSessionSetupResponse() at src/Smb2/Smb2SessionSetup.cpp:185