Unable to join SVM to active directory for authentication due to DNS not reachable

Last updated

Apr 28, 2025
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Last Updated:: 4/28/2025, 12:59:06 PM

Applies to

ONTAP 9
CIFS
Active Directory

Issue

Unable to join SVM to Active Directory domain due to the inability to reach DNS.
Receive the following allert when attempting an active Directory account for SVM, getting the following alert:

Error: Machine account creation procedure failed [ 53 ms] Trying to create machine account 'NCHSAN' in 'demo.netapp.com' for Vserver 'svm_ch' [ 90] Failed to connect to 192.168.0.255 for DNS: Network is unreachable [ 107] Failed to connect to 192.168.0.253 for DNS: Network is unreachable [ 146] Failed to connect to 192.168.0.255 for DNS: Network is unreachable [ 146] Failed to connect to 192.168.0.253 for DNS: Network is unreachable **[ 148] FAILURE: Unable to contact DNS to discover domain controllers. [ 149] Unable to connect to any (0) domain controllers. [ 158] Failed to connect to 192.168.0.255 for DNS: Network is unreachable [ 158] Failed to connect to 192.168.0.253 for DNS: Network is unreachable [ 160] Unable to contact DNS to discover domain controllers. [ 162] Failed to connect to 192.168.0.255 for DNS: Network is unreachable [ 162] Failed to connect to 192.168.0.253 for DNS: Network is unreachable [ 162] Unable to contact DNS to discover domain controllers. [ 165] Failed to connect to 192.168.0.255 for DNS: Network is unreachable [ 165] Failed to connect to 192.168.0.253 for DNS: Network is unreachable [ 167] Unable to contact DNS to discover domain controllers. [ 168] No servers available for MS_LDAP_AD, vserver: 3, domain:demo.netapp.com