Skip to main content
NetApp Knowledge Base

One scanner is disconnected on both nodes with 'remote-closed'

  1. Last updated
  2. Save as PDF
Views:
3
Visibility:
Public
Votes:
0
Category:
ontap-9
Specialty:
nas
Last Updated:

Applies to

  • ONTAP AV Connector 1.0.7P1
  • ONTAP 9

Issue

  • One vscan engine is disconnected on both nodes:
::> vserver vscan connection-status show-all
Connection
Vserver     Node              Server          Status
----------- ----------------- --------------- --------------
SVM_01      node1            xx.xx.xx.xx  disconnected
SVM_01      node1            yy.yy.yy.yy  connected
SVM_01      node2            xx.xx.xx.xx  disconnected
SVM_01      node2            yy.yy.yy.yy  connected
  • AVSHIM logs indicate the below errors :
Issuing REST API to find the SVMs in which vscan is enabled XXXX.com.
curllogpath C:
Did not find a client certificate in registry
Did not find a client certificate in AVC install dir
Did not find a Server certificate in registry
Did not find a server certificate in AVC install dir
Performing the curl operation
Curl request to xxxx.com failed with http error code 403
Error 22: HTTP response code said error
Failed to fetch vscan status
Problem fetching vserver LIFs from mgmt-lif xxxxx.com
  • After adding the resource “/api/protocols/vscan” to the role, the affected vscanner connected on onenode and remains disonnected on the other node:
::> vserver vscan connection-status show-all
                                              Connection
Vserver     Node              Server          Status         
----------- ----------------- --------------- -------------- 
SVM_01      node1             xx.xx.xx.xx  disconnected   
SVM_01      node1             yy.yy.yy.yy  connected      
SVM_01      node2             xx.xx.xx.xx  connected      
SVM_01      node2             yy.yy.yy.yy  connected

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.