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ONTAP Antivirus connector continually disconnects from vserver and has to be restarted

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Category:
ontap-9
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nas
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Applies to

  • ONTAP 9
  • ONTAP AV connector 1.0.6.0
  • Trend Server Protect

Issue

  • The ONTAP Antivirus connector shows high resource utilization in Resource Manager, may crash and has to be restarted

Note: If the ontapavc.exe service is no longer starting, a re-installation can fix the problem as a temporary workaround

  • The ONTAP Antivirus connector log shows increasing number of expired entries in verbose logging:
  • 2023-09-01T07:27:09.000189Z Total number of expired entries: 123

 

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