Skip to main content
NetApp Knowledge Base

ONTAP AV Connector polling fails with Error "Unable to connect to the remote server"

  1. Last updated
  2. Save as PDF
Views:
373
Visibility:
Public
Votes:
0
Category:
ontap-9
Specialty:
nas
Last Updated:

Applies to

  • ONTAP 9.2 and later
  • ONTAP AV connector 1.0.4

Issue

  • After upgrade to 9.2 and above, Vscan server shows disconnected.

Tue Mar 9 21:29:20 EDT [NODE-01: nblade2: Nblade.vscanNoScannerConn:EMERGENCY]: Vserver "VSERVER1" has no virus scanner connection.

  • ONTAP AV Connector polling using cluster management IP fails with Error "Unable to connect to the remote server"

       clipboard_e21eac7738199b3c859f797e6082f6874.png

  • Cluster management IP resides on port e0M.
  • Replication IP configured in admin vserver resides on different port a0a and it is in same subnet/network as vscan server.

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.