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Mac OS: Unable to open files on a SMB share which are located on a FlexCache volume

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ontap-9
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Applies to

  • ONTAP 9
  • SMB
  • FlexCache Volume
  • Mac OS

Issue

  • Unable open files with Mac OS
  • The files are on a SMB share on a FlexCache Volume
  • Users see the files with a red circle containing a white dash (sometimes referred to as a stop sign)

User uploaded file

  • Packet trace (smb2.nt_status == 0xc00000e5) shows: STATUS_INTERNAL_ERROR: 0xc00000e5

 

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