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Domain users not able to login to storage using system manager or CLI

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Category:
ontap-9
Specialty:
nas
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Applies to

  • ONTAP 9
  • Domain tunnel

Issue

  • Domain user not able to login to storage using system manager or CLI after migration of cluster management LIF to another node.
  • EMS reports below error
[node1: secd: secd.dns.server.timed.out:error]: DNS server 1.1.1.x did not respond to vserver = vs1 within timeout interval.
[node1: secd: secd.dns.srv.lookup.failed:error]: DNS server failed to look up service (_ldap._tcp.dc._msdcs.domain.com) for vserver (vs1) with error (Operation timed out).
[node1: secd: secd.cifsAuth.problem:error]: vserver (vs1) General CIFS authentication problem. Error: Ontap admin cifs authentication basic procedure failed   [6354 ms] TCP connection to ip 1.1.1.x, port 88 failed: Operation timed out.   [  8391] TCP connection to ip 1.1.1.x, port 88 failed: Operation timed out.   [ 10428] TCP connection to ip 1.1.1.x, port 88 failed: Operation timed out.   [ 12465] TCP connection to ip 1.1.1.x, port 88 failed: Operation timed out. **[ 14467] FAILURE: Could not authenticate as 'user@domain': Cannot contact any KDC for requested realm (KRB5_KDC_UNREACH)   [ 14467] Kerberos authentication failed. Trying NTLM   [ 14467] Login attempt by domain user 'domain/user' using NTLMv2 style security   [ 21787] Unable to contact DNS to discover domain controllers.   [ 21787] Unable to make a connection (NetLogon:domain.COM), result: 6812   [ 21787] Ontap-admin-login-cifs failed   [ 21787] Retry requested, but the retry window (7000 ms) has expired; giving up.

 

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