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Unable to access or launch System Manager after ONTAP upgrade

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Category:
ontap-9
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CORE
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Applies to

  • ONTAP 9
  • ONTAP Select
  • ONTAP System Manager (OSM)

Issue

After ONTAP upgrade, System Manager will not launch from the cluster management LIF, nor from the node management LIF of the node that hosts the cluster management LIF. 

Other symptoms:

  1. When attempting to access System Manger, a Server 500 error is returned. 
  2. System Manager will launch from the node management LIF of another node.
  3. When migrating cluster-mgmt lif to partner node, able to access system manager. However revert fails.

Tue Jun 27 2023 12:52:53 +05:30 [kern_audit:info:2317] :: SVM1:ssh :: 10.213.4.13:60204 :: SVM1:admin :: network interface revert -vserver SVM1 -lif cluster_mgmt :: Pending
Tue Jun 27 2023 12:52:53 +05:30 [kern_audit:info:2317] :: SVM1:ssh :: 10.213.4.13:60204 :: SVM1:admin :: network interface revert -vserver SVM1 -lif cluster_mgmt :: Error: LIF "cluster_mgmt" on Vserver "SVM1" cannot be migrated to node "node-01" because the node is not ready to service System Manager. Wait a few minutes, and then try the operation again.

  1. Revert of cluster-mgmt lif also fails:

Wed Jul 05 2023 11:06:52 +05:30 [kern_audit:info:2317] :: SVM1:ssh :: 10.213.4.13:unknown :: SVM1:admin :: network interface revert -vserver * -lif * :: Pending
Wed Jul 05 2023 11:06:54 +05:30 [kern_audit:info:2317] :: SVM1:ssh :: 10.213.4.13:unknown :: SVM1:admin :: network interface revert -vserver * -lif * :: Success: 0 entries were acted on.

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