SP auto upgrade failed during pre-check

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Visibility:: Public

Votes:: 0

Category:: ontap-9

Specialty:: HW

Last Updated:

Applies to

ONTAP 9
FAS/AFF/ASA
Service Processor

Issue

SP auto-update failed with the below errors and SP IP is not pingable:
EMS-LOG-FILE.GZ log:

 [?]  Mon Jul 29 21:56:37 -0700 [Node-01: servprocd: sp.servprocd.upd.error:error]: SP update error: SP Firmware network auto-update could not be scheduled..

 [?]  Mon Jul 29 22:16:58 -0700 [Node-01: servprocd: sp.servprocd.upd.error:error]: SP update error: SP Firmware network auto-update could not be scheduled..

SP-MGMT-MLOG-TXT log:

00000017.02338b6d 0e63406a Mon Jul 29 2024 22:57:38 -07:00 [kern_servprocd:info:6834] 0x808deaa00: 0: ERR: Servprocd::SpUpdate: doPreUpdateChecks: Ping to internal SP IP failed.

00000017.02338b6e 0e63406a Mon Jul 29 2024 22:57:38 -07:00 [kern_servprocd:info:6834] 0x808deaa00: 0: NOTICE: Servprocd::SpUpdate: ScheduleSpAutoUpdate: SP Firmware network auto-update using firmware package /mroot/etc/software/SP_FW.zip could not be scheduled.

00000017.02338b6f 0e63406a Mon Jul 29 2024 22:57:38 -07:00 [kern_servprocd:info:6834] 0x808deaa00: 0: NOTICE: Servprocd::SpUpdate: SpUpdateStateHandleEvent: New SP firmware package is locally available, SP auto-update has not been triggered.

00000017.02338b70 0e63406a Mon Jul 29 2024 22:57:38 -07:00 [kern_servprocd:info:6834] 0x808deaa00: 0: NOTICE: Servprocd::SpUpdate: SpUpdateReport: New SP package 4.11P1 is available on local node.

00000017.02338b8d 0e6340cf Mon Jul 29 2024 22:57:48 -07:00 [kern_servprocd:info:6834] 0x80964bf00: 8503e8000155719f: NOTICE: Servprocd::CLI: get_spcs_port : spcs port value in sp_api_service mdb is 50000

00000017.02338b97 0e6340fa Mon Jul 29 2024 22:57:53 -07:00 [kern_servprocd:info:6834] Thrift: Mon Jul 29 22:57:53 2024 TSocket::open() timed out <Host: 192.0.2.80 Port: 50000>

00000017.02338b98 0e6340fa Mon Jul 29 2024 22:57:53 -07:00 [kern_servprocd:info:6834] 0x80964bf00: 8503e8000155719f: ERR: Servprocd::CLI: sp_get_sensor_info_worker : TTX ERROR: 1 (open() timed out)

00000017.02338bae 0e63415e Mon Jul 29 2024 22:58:03 -07:00 [kern_servprocd:info:6834] 0x80964bf00: 8503e8000155719f: NOTICE: Servprocd::CLI: get_spcs_port : spcs port value in sp_api_service mdb is 50000

00000017.02338baf 0e63415e Mon Jul 29 2024 22:58:03 -07:00 [kern_servprocd:info:6834] Thrift: Mon Jul 29 22:58:03 2024 TSocket::open() connect() <Host: 192.0.2.80 Port: 50000>: Host is down