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ONTAP Upgrade Causes TPM Disablement and Passphrase Failure

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Applies to

  • AFF/FAS/ASA
  • ONTAP 9
  • Onboard Key Manager (OKM) with Self-Encrypting Drives/NetApp Storage Encryption (SED/NSE)
  • Trusted Platform Module (TPM)

Issue

  • After upgrading ONTAP from 9.16.1P1 DAR to 9.16.1P8 NODAR image, the following emergency alerts generate:

[cluster-01:statd:callhome.nse.ak.check.failed:EMERGENCY]: Callhome for AuthenticationKeyCheckFailed, disk "0n.1".
[cluster-02:statd:callhome.nse.ak.check.failed:EMERGENCY]: Callhome for AuthenticationKeyCheckFailed, disk "0n.10".

  • Attempts to synchronize the Onboard Key Manager (OKM) using the available passphrase fail:

::> security key-manager onboard sync
Error: command failed: Cluster-wide passphrase is incorrect.

  • Further disk encryption modification attempts (setting data-key-id to 0x0) also fail with authentication errors:

ERROR disk.encryptCmdFailed: Encrypting disk 0n.0 failed disk encrypt modify command with error status Could not authenticate with disk. (0xe)

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