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CONTAP-165223: False switch-attached storage alerts for NS224 shelves

  1. Last updated
    May 2, 2025
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Views:
131
Visibility:
Public
Votes:
0
Category:
ontap-9
Specialty:
core
Last Updated:
5/2/2025, 10:25:45 AM

Issue

  • SAS-connect health reports degraded
    ::> system health subsystem show
    Subsystem Health
    ----------------- ------------------
    SAS-connect degraded
    Environment ok
    Memory ok
    Service-Processor ok
    Switch-Health degraded
    CIFS-NDO ok
    Motherboard ok
    IO ok
    MetroCluster ok
    MetroCluster_Node ok
    FHM-Switch ok
    FHM-Bridge ok
    SAS-connect_Cluster ok


  • Receiving persistent health alerts regarding shelf cabling and pathing
    ::> system health alert show -fields alert-id,subsystem,alerting-resource-name


    node monitor alert-id alerting-resource subsystem alerting-resource-name
    ---------- --------------- ----------------------- ---------------------------- ------------- ----------------------------
    netapp-01 ethernet-switch SwitchUnreachable_Alert netapp-01-nvme1-1 Switch-Health netapp-01-nvme1-1
    netapp-01 ethernet-switch SwitchUnreachable_Alert netapp-01-nvme1-2 Switch-Health netapp-01-nvme1-2
    netapp-01 ethernet-switch SwitchUnreachable_Alert netapp-01-nvme1-3 Switch-Health netapp-01-nvme1-3
    netapp-01 node-connect NoPathToNSMB_Alert xxxxx SAS-connect Shelf 1.3
    netapp-01 node-connect NoPathToNSMB_Alert xxxxx SAS-connect Shelf 1.2
    netapp-02 node-connect SingleAdapterToShelf_Alert xxxxx SAS-connect Shelf 1.3

  • Review of the cabling and configuration from ONTAP side shows everything is cabled correctly and nodes reporting the correct cabling.

 

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