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Why is "NetApp Automated AutoSupport Acknowledgement" email received after sending an AutoSupport message

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ontap-9
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Applies to

  • ONTAP 9
  • AutoSupport (ASUP)

Answer

  • This is an e-mail that NetApp's ASUP server sends along with a user-triggered ASUP log attached mail due to the related EMS event including the keyword of test (case insensitive).

For example:
lccls91001-01::> system node autosupport invoke -node lccls91001-01 -type test
lccls91001-01::> system node autosupport invoke -node lccls91001-01 -type all -message test
lccls91001-01::> system node autosupport invoke -node lccls91001-01 -type all -message test2
lccls91001-01::> set d
Warning: These diagnostic commands are for use by NetApp personnel only.
Do you want to continue? {y|n}: y

lccls91001::*> event log show -message-name callhome.*
Time                Node             Severity      Event
------------------- ---------------- ------------- ---------------------------
12/19/2023 12:28:40 lccls91001-01    NOTICE        callhome.invoke.all: User triggered complete call home for USER_TRIGGERED (ALL:test2)
12/19/2023 09:45:24 lccls91001-01    NOTICE        callhome.invoke.all: User triggered complete call home for USER_TRIGGERED (ALL:test)
12/19/2023 10:50:42 lccls91001-01    NOTICE        callhome.invoke: Call home for USER_TRIGGERED (TEST)

  • This acknowledgment e-mail is only sent to the e-mail addresses specified in -to (List of To Addresses) field if ASUP's parameter -support (Send AutoSupport Messages to Vendor Support) is also set as enable. 

NOTE: Even though ASUP's parameter -support (Send AutoSupport Messages to Vendor Support) is set as disable the following TWO conditions will still trigger NetApp Automated AutoSupport Acknowledgement:

  1. Manually upload user-triggered ASUP log (with xxx.7z format and test keyword contained) to NetApp support site by either AutoSupport Upload or NetApp Authenticated File Upload.
  2. Send user-trigger ASUP with TEST keyword via System Manager GUI.
Sample of received e-mail :

Subject: NetApp Automated Autosupport Acknowledgement
From: asupprod@netapp.com
To: <mail address> 

"Dear NetApp Customer,

This email is sent to acknowledge the receipt of the AutoSupport email from:

System ID: 1234
Hostname: Node name
The AutoSupport had the following subject line:
HA Group Notification from (USER_TRIGGERED (ALL:test)) NOTICE

You can see predictive analytics and proactive recommendations for this system in NetApp Active IQ at https://mysupport.netapp.com/myautos...temMain/Serial No./systemdashboard?source=testemail

NetApp automatically acknowledges any AutoSupport with the word "test" in the subject line. This acknowledgement is sent to the "autosupport.to" e-mail recipient(s).
Please check the following NetApp Support site link for the complete process.
http://support.netapp.com/NOW/knowle...w_to.shtml#chc

Additional Information

 

 

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.