Skip to main content
NetApp Knowledge Base

Some ASUP are not delivered via SMTP

  1. Last updated
  2. Save as PDF
Views:
844
Visibility:
Public
Votes:
0
Category:
ontap-9
Specialty:
core
Last Updated:

Applies to

  • ONTAP 9
  • AutoSupport (ASUP)
  • SMTP

Issue

  • Unable to send ASUP that are WEEKLY  and type all using the system node autosupport invoke command.
  • ASUP of type test using the invoke command is able to be sent.
  • SMTP transmission of the Weekly ASUP fails
Error: transmission-failed
  • SMTP configuration on the Cluster is correct:
::> system node autosupport check show-details
Node: cluster01-n01
 
Category: http-https
Component: http-put-destination
Status: ok
Detail: Successfully connected to:
https://support.netapp.com/put/AsupPut/.
 
Component: http-post-destination
Status: ok
Detail: Successfully connected to:
https://support.netapp.com/asupprod/post/1.0/postAsup.
 
Category: smtp
Component: mail-server
Status: ok
Detail: Successfully connected to: mailhost.domain.com
 
  • SMTP server rejects the message due to its size
    notifyd.log:
Response: 550 5.7.0 Message Size Violation\r\n
Response code: Requested action not taken: mailbox unavailable (550)
Response parameter: 5.7.0 Message Size Violation
  • Smaller ASUPs (type: test) are sent successfully and delivered via SMTP
  • HTTPS transmission for all ASUP types is successful

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.