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Volume snapshot creation failed on CommVault

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ontap-9
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Applies to

  • ONTAP 9
  • CommVault (CV)

Issue

  • Error in CommVault -

Client:Error Code: [32:392] Description: Create Volume Snaps failed : [Failed to snap Devices]

  • From the ONTAP Audit-M log for the specified SVM, there is no API call for snapshot creation.
  • From the CV IdaSnapUtil.log :

325 25  03/23 20:46:37 1584491 ManageONTAP::OpenConnection Failed to get HTTPS system version for server[X.X.X.X]. Error:[13011][HTTP POST - Forbidden]. This could be because 1. The server is powered down. 2. The server name is not resolvable from this host 3. Error with HTTPS configuration. Please rectify the above errors (if any) and try again.

  • However, the LIF it is trying to reach has HTTPS service policy enabled.
  • Collected simultaneous packet traces to understand communication between CV Media Agent and the ONTAP LIF.

 

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