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Suppressing “asup.aods.response.timeOut” Alerts in ONTAP EMS

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Applies to

  • ONTAP 9 
  • AutoSupport OnDemand

Issue

Customers receive repeated email alerts with the following message:

Node: Node01
Time: xxxxxxx
Severity: ERROR

Message: asup.aods.response.timeOut: AutoSuppo
Detailed Problem Description: Node: Node01
Time: xxxxxx
Severity: ERROR

Message: asup.aods.response.timeOut: AutoSupport OnDemand Server (AODS) response was not received before the 30 second time limit.

Description: This message occurs when a response is not received from the AutoSupport OnDemand Server (AODS) before the system time limit.

Corrective Action: Check AOD Server connectivity using the "autosupport check show-details -check-type ondemand-server" command. If the issue persists, contact NetApp technical support.

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