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Intermittent “km.keyserver.not.available” alerts

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ontap-9
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Applies to

  • ONTAP 9
  • AFF/ASA/FAS
  • Environments using External KMIP key servers for encryption

Issue

  • ONTAP periodically reports the following errors and the error is getting cleared after 15 minutes.
  • EMS Logs:

[Cluster-01: mgwd: km.keyserver.notavailable:alert]: The external key management server "100.00.00.49:5696" is not available for Vserver "svm1", status: "not-responding".[Cluster-01: mgwd: km.keyserver.available:notice]: The external key management server "vserver: svm1, keyServer: 100.00.00.49:5696" is now available for Vserver "svm1

  • mgwd logs:

[kern_mgwd:info:3758] WARNING: keymanager_mgwd::health::kmip::KmsHealthHandler:[checkHealth]:209: Keyserver 'vserver:sm1,keyServer:100.00.00.49:5696' on vserver svm1 status is not-responding; failurecount:0

  • KMIP Client Logs:

[kern_kmip2_client:info:8993] [May 18 03:17:54]: 0x80a606c00: 0: ERR: kmip2::kmipCmds::KmipConnection: [cryptsoftErrorCb]:95: Error: src/kmip_io.c: 403: error: 10: msg: KMIP_xmit:KMIP_recv[kern_kmip2_client:info:8993] [May 18 03:17:54]: 0x80a606c00: 0: ERR: kmip2::kmipCmds::KmipConnection: [cryptsoftErrorCb]:95: Error: src/kmip_cmd.c: 2674: error: 10: msg: KMIP_CMD_xmit:KMIP_xmit

  • Alerts typically fire during health check interval and clears automatically.

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