Skip to main content
NetApp Knowledge Base

How to triage AutoSupport issues in ONTAP

  1. Last updated
  2. Save as PDF
Views:
1,522
Visibility:
Public
Votes:
0
Category:
ontap-9
Specialty:
CORE
Last Updated:

Applies to

  • ONTAP 9
  • Data ONTAP 7
  • Data ONTAP 8

Description

The AutoSupport family (AutoSupport, Active IQ, and Autosuport on Demand AOD) provides simple, effective, proactive monitoring and management of your storage infrastructure.

Use this Triage Template to begin analyzing problems with AutoSupport and quickly locate an appropriate solution.
Review the  Active IQ page  for more information and references about AutoSupport.

For further assistance, contact NetApp Technical Support and reference this article.
 

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.